Shipping & Returns

Delivery Information

Delivery charges are based on the size and weight of order. Prices are for UK customers only - sorry, but we don't currently ship overseas.

Small and Medium size orders/items: £3.55 - £5.80

Large size orders/items: £5.80 - £16.00

Please note £16.00 is the maximum postal charge..

Orders are usually despatched within 1-2 business days. Small and medium size orders are despatched via Royal Mail first class post. Large or valuable orders may be despatched via Royal Mail recorded delivery, or a signed for courier service.

Local deliveries

Free delivery is available for larger orders by the 'Peppercorn' van in the Romsey area (radius 4 miles). Please speak to Claire to discuss arrangements. (01794 513499)

Store Pickup

If you prefer, you can order and pay for your order online and then pick your order up in store. This has the added benefit of saving on the postage costs.

Returns policy

Faulty or damaged goods:

Please check your goods on arrival. If you find the goods you have received are faulty, or damaged in any way, please contact us as soon as possible. Depending on individual circumstances, a refund or replacement will be provided. (N.B. We are not responsible for everyday wear and tear upon items.) If the item has to be returned, postage costs, or a courier collection service will be provided by us.

Unwanted goods:

If you are not entirely satisfied with the goods, you have the right to cancel your order with us, in accordance with Consumer Protection (Distance Selling) Regulations 2000 (By law, this is 7 days after receiving the goods.) The goods must be in their original condition, with all relevant packaging complete. Cost of return post and packaging for unwanted goods is the responsibility of the customer.

N.B.If requested to return an item to us by post, please ensure that you obtain a proof of posting from your Post Office, as we cannot be held responsible for goods whilst in return transit.

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